Run Smoother. Create More.
Managed IT for NYC's creative and advertising teams
We're the Apple and Google specialists who keep your technology running smoothly, so your team stays focused on the work.
You run the work. We run the tech.
Who we work with
We support the businesses behind the work New York sees.
From the agency that dreams up the campaign to the crew that builds and installs it, we cover the whole chain.
What we cover
Everything, covered.
Always on Security
Threats kept out of your devices, accounts, and inbox, so one wrong click never costs you a client.
Automatic Backup & recovery
Your work backed up automatically, so a lost file never costs you a project or a client's trust.
When it counts Support
Fast answers the day of a launch, from someone who already knows your setup.
Day one Device management
Every Mac and PC set up, current, and accounted for, so new hires and freelancers get going fast.
Your setup
You know the tools your team works best in. We bring deep expertise in Apple and Google, and handle Windows PCs and Microsoft 365 right alongside them. We fit how you work, we don't move you off it to make our lives easier.
Networks, printers, conference rooms, the works.
Why KRNL
You've probably had IT like this.
- Windows-first, Macs barely supported
- A different tech every time
- Wait in a queue, chase the ticket
- Shows up when something breaks
- Doing the minimum to close the ticket
- Measures success by tickets closed
- Mac and Google are what we do
- People who already know you and your setup
- Fast answers from the first message
- Problems caught before you feel them
- People who actually care how it turns out
- Measures success by what your business can do
Already happening
Your team is already using AI
Nobody waited for a policy. Your team is already drafting in ChatGPT and Claude, on personal accounts, with client work in the mix. That's not a problem to shut down, it's proof of appetite. We give it a safe shape: real guardrails, the right tools for your setup, automations that take the repetitive work off everyone's plate, and a person always in control of what goes out to your clients.
The name
Named after the part you never see
Inside every operating system there's a kernel. Everything above it, every app, every file, every keystroke, runs because the kernel is underneath making it run. That's the job we take for your business: we run the essential layer, so the tools work, the files are safe, and your team creates without ever thinking about what's holding it up.
ker·nel /KRNL/ — the core everything else is built on, working unseenIn good company
Take their word for it
We specialize in the creative world: the agencies, studios, production companies, and out-of-home operators behind the work New York sees.
KRNL has been a fantastic partner for us at MATTE — getting our systems upgraded and maintaining the day to day IT needs of a growing business in a new technological environment. Responsive, efficient, and always in a professional yet friendly manner.
Credentials
Partnered where it counts for creative teams
Every credential you'd expect, and then the ones that actually matter for a creative team. We go deepest on Apple and Google, because that's where your work happens, not where it's tolerated.
Let's get your team running smoother.
Tell us what's slowing your team down, and we'll show you how we'd fix it, and what it frees your business to do. A 15-minute call is enough to see if we're a fit.
